WholesaleDollClothes.com

Shipping & Returns

Shipping on your order includes delivery confirmation number. Buyer pays all shipping costs. Insurance is optional, but recommended. Buyer will be responsible for loss or damage if you opt not to insure your order. We will send you a message when the item(s) are being shipped. Once the USPS has your package, we am not responsible. PLEASE DO NOT CALL US FOR SHIPPING TIME. WE HAVE NO CONTROL AFTER IT IS RECEIVED BY THE USPS.

We ship out orders out one to five days. More often than not, same or next day by Priority mail. This will normally reach you in 3 - 5 days. We only charge you actual postage. We use shipping via UPS for large packages $850 or above 15 pounds, if requested. This takes 7 days to reach you. If you want us to always use Priority mail, no matter the size. Let us know in the comments box when you place a order. FedEx is a option if you have a account with them. At the moment we do not have a account with them to offer this service with FedEx. ( Or you can pick up from Silverton office (with advance notice) We put insurance on packages that you will be charged. If you do not want insurance on your parcel let us know in the comments box with you order.

We except phone in orders. There is a charge of $12.00 for phone in orders. At busy times of the year the charge is $25.00. Large orders $1000.00 or over $50.00. At busy times of the year the charge is $100.00 International order have to be $200.00 or over.

Return Policy

1.  The items must be listed with the item number and price.

2.  The items must be returned in their original packaging.

3.  All pieces of a item must be returned.

4.  You must notify us within 14 days of receiving the items, and they must be sent back within 30 days of receiving the item

If it isn't right or if it is damaged, let us know within 14 days first. Bulk orders 30 days. [ Over $500 ] We will then inform you how to return for exchange, credit or refund.

If you get the item and change your mind and decide you do not want it, let us know. Then you can return the item and can get a exchange, credit or refund. You will be charged for the postage and a restocking fee of 20% of your order. Remember we are only a phone call or e-mail away should you need to contact us.

International orders must be $200.00 or over. This is because of the shipping charges on small orders. There are no returns for international orders.

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